IMPLEMENTASI PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN PADANGSIDIMPUAN BATUNADUA KOTA PADANGSIDIMPUAN

Abstract

Integrated Subdistrict Administrative Services (PATEN) is a decentralization policy that aims to bring public services closer to the community by delegating some authority from the mayor to the subdistrict head. This study aims to determine the implementation of PATEN in Padangsidimpuan Batunadua District and the obstacles encountered in its implementation. This study uses a qualitative approach with data collection techniques in the form of interviews, observation, and documentation. Informants in this study consisted of the subdistrict head, the subdistrict secretary, two PATEN service staff, and two community service users. The analysis was conducted using George C. Edwards III's implementation theory which includes variables of communication, resources, disposition, and bureaucratic structure. The results of the study indicate that the implementation of PATEN has been running functionally through a picket system and internal coordination, but has not been optimal due to obstacles in conveying information to the community, limited facilities and infrastructure, and the lack of a permanent implementation team. The latest version of the service flow has also not been implemented due to a lack of socialization. On the other hand, the disposition of the implementers shows a high commitment reflected in fast and friendly service, and is reinforced by the Public Satisfaction Index (IKM) value of 83.341 (Good category). It is hoped that the results of this study can provide input for the sub-district and related stakeholders in updating information media, improving infrastructure, forming a permanent implementation team, and expanding the socialization of the PATEN program so that public services at the sub-district level are more effective and sustainable.