SISTEM INFORMASI MANAJEMEN ANTRIAN PASIEN BERBASIS WEB DI BIDAN FATIMAH SIREGAR, AMD.KEB, PARGARUTAN SOSOPAN, KECAMATAN ANGKOLA TIMUR, KABUPATEN TAPANULI SELATAN MENGGUNAKAN METODE FIRST IN FIRST OUT (FIFO)

Abstract

According from BPS data (2025), the majority of people in North Sumatra prefer medical treatment from doctors or midwives, with 45.41% of males and 44.93% of females choosing this option. This indicates a high level of public trust and satisfaction. However, challenges such as long queues, concerns about losing one’s turn, and uncertain clinic operating hours can reduce patient comfort. To address these issues, the author developed an online queue management system that allows patients to take queue numbers and check clinic operating status in real time. Previous studies have shown that web-based queue applications improve efficiency and patient convenience, as well as reduce waiting time and increase user satisfaction. Based on these findings, this study combines a clinical information system with the FIFO (First In First Out) method, which ensures fairness by serving patients in the order they register. The implementation at Bidan Fatimah Clinic has proven to enhance service convenience and patient satisfaction, as patients previously experienced disappointment when arriving to find the clinic closed due to the midwife’s absence. With the web-based queue management system, patients can now check clinic availability and decide whether to visit or postpone treatment based on queue conditions.